Return & Refund Policy

Refund Policy

Last updated: January 2026

At Festive Nest, we stand behind the quality of our products and want every customer to enjoy a worry-free shopping experience. This Return & Refund Policy explains when and how you can request a return, exchange, or refund.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders.

If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery at support@getfestivenest.com and we will arrange a refund or replacement.

2. How to Start a Return

Email support@getfestivenest.com with:
- Your order number
- The reason for your return
- For damaged or defective items: a clear photo or video showing the issue

We will respond within 2 business days with return instructions.

3. Condition of Returned Items

For change-of-mind returns, items must be unused and in their original packaging.

For hygiene and safety reasons, opened cosmetic products cannot be resold. If you have opened and used the product and are not satisfied, contact us anyway - we will still honor the money-back guarantee and you may not need to ship the item back.

4. Return Shipping

If the item arrived damaged, defective, or incorrect, we cover return shipping.

For change-of-mind returns, the customer is responsible for return shipping costs.

5. Refund Processing

Once your return is approved, your refund will be issued to the original payment method within 5-10 business days.

If you haven't received your refund after 10 business days:
- Recheck your bank or credit card account.
- Contact your payment provider, as processing may take longer.
- If you still haven't received it, email support@getfestivenest.com for help.

6. Exchanges

We are happy to exchange items. To request an exchange, email support@getfestivenest.com within 30 days of delivery, including your order number and, if applicable, photos or videos of the issue.

7. Order Cancellations

Orders can be canceled free of charge within 24 hours of purchase, provided they haven't been processed or shipped.

If your order has already shipped, please use the 30-day money-back guarantee above instead.

8. Non-Delivery

If your order is not delivered within 45 days of shipment (excluding force majeure events), you are entitled to a full refund. Contact us at support@getfestivenest.com.

9. Responsibility & Limitation

After shipment, Festive Nest is not responsible for:
- Delays caused by third-party couriers
- Lost or stolen packages marked as "delivered"

However, we will always assist you in tracking and resolving delivery issues when possible.

10. Contact Information

If you have any questions or wish to file a return or refund request, please contact us:

support@getfestivenest.com
getfestivenest.com

Please include your order number and a clear description of the issue for faster assistance.