Privacy Policy

Festive Nest™ · Last updated: August 2026

This Privacy Policy explains what personal information Festive Nest™ collects when you visit or buy from getfestivenest.com, how we use it, who we share it with, and the choices you have. We keep this short and specific on purpose.

1. Information you give us

• Order information — name, billing address, shipping address, email, phone number.
• Payment information — processed directly by our payment providers. We receive a confirmation and the last four digits of your card; we never see or store your full card number.
• Communications — the content of emails or support messages you send us.
• Marketing preferences — your email address if you subscribe to our newsletter.

2. Information collected automatically

• Device data — browser type, operating system, screen size, language, IP address.
• Usage data — pages viewed, referring site, time on page, items added to cart.
• Cookies and similar technologies — small files used to keep your cart working, remember preferences, and measure advertising performance.

3. How we use your information

Purpose	What this means
📦 Fulfil your order	Process payment, ship your kit, send tracking, handle returns
📧 Communicate with you	Order confirmations, shipping updates, replies to support requests
📊 Improve the store	Understand which pages and products work, fix problems
📢 Marketing	Send offers if you opted in; show relevant ads on Meta and Google
🔐 Security & fraud	Screen orders for fraud risk, protect the Site from abuse
⚖ Legal obligations	Tax records, accounting, responding to lawful requests

4. Legal bases (EEA / UK visitors)

Where GDPR applies, we process your data on these bases: contract (to fulfil your order), legitimate interests (to secure and improve our store), consent (marketing emails and non-essential cookies — withdrawable at any time), and legal obligation (tax and accounting records).

5. Who we share information with

We do not sell your personal information. We share it only with providers who need it to run our business:

• Shopify — hosts our store and processes orders. See Shopify’s privacy policy at shopify.com/legal/privacy.
• Payment processors — Shopify Payments, PayPal, and the wallet providers you choose.
• Shipping and fulfilment partners — to pack and deliver your order and provide tracking.
• Email and support tools — to send transactional and marketing email.
• Analytics and advertising — Google Analytics, Meta Pixel, and similar tools to measure traffic and ad performance.
• Legal and safety — where required by law, or to protect our rights, customers, or property.

6. Advertising and tracking

We use the Meta Pixel and Google Analytics to understand how visitors reach and use our store, and to show ads to people likely to be interested in our kits. These tools set cookies and may match activity to your account on those platforms.

You can opt out of interest-based advertising through your Meta ad settings, Google Ads settings, or industry tools such as optout.aboutads.info and youronlinechoices.eu. Most browsers also let you block or delete cookies — note that blocking essential cookies may break checkout.

We honour Global Privacy Control (GPC) signals where technically supported.

7. International transfers

We are based in the United States and our providers may process data in the US and other countries. Where we transfer data out of the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses.

8. How long we keep data

We keep order records for as long as needed to provide support and meet tax and accounting obligations — typically 7 years. Marketing contacts are kept until you unsubscribe. Analytics data is retained in aggregated form.

9. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your information, subject to legal retention requirements.
• Object to or restrict certain processing, including direct marketing.
• Receive your data in a portable format.
• Withdraw consent at any time, without affecting prior processing.
• Not be discriminated against for exercising these rights.

10. California residents (CCPA / CPRA)

We do not sell or share personal information for cross-context behavioural advertising in exchange for money. Categories collected in the past 12 months: identifiers, commercial information, internet activity, and geolocation inferred from IP. You may request disclosure, deletion, or correction using the contact method above.

11. Marketing emails

If you subscribe, we send occasional product news and offers. Every email includes an unsubscribe link, and unsubscribing takes effect immediately. Transactional emails about an order you placed are not marketing and cannot be opted out of.

12. Children’s privacy

Our Site is not directed at children under 16 and we do not knowingly collect their personal information. If you believe a child has provided us data, contact us and we will delete it.

13. Security

Our store runs over HTTPS and payment data is handled by PCI-compliant processors. No method of transmission or storage is completely secure, but we take reasonable technical and organisational measures to protect your information.

14. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or the law. We will post the revised version here with a new “last updated” date. Material changes will be communicated by email where we hold your address.

15. Contact us

📧 support@getfestivenest.com
🌐 getfestivenest.com
Monday to Friday, 9:00 AM–6:00 PM (EST) — we typically reply within 24 hours on business days.

© 2026 Festive Nest™ — Handmade Holiday Moments ✨