Return & Refund Policy

At SleekMuse, your satisfaction is our priority. We stand behind the quality of every product we sell. If something is not right with your order, our support team is here to help and will work with you to find the best solution.

We offer a 30-day Return & Refund Policy, which means you have 30 days from the date of delivery to request a return, replacement, or refund.

Eligible Returns & Refunds

You may be eligible for a replacement or refund if:

• Your order arrives damaged during shipping.
• You receive the wrong item.
• Your product has a verified manufacturing defect.
• Your order is missing items.
• Another issue has been reviewed and approved by our customer support team.

Whenever possible, we will first offer a replacement before processing a refund.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us within 7 days of delivery and include:

• Your order number
• Clear photos of the product
• Photos of the packaging, if applicable

Our team will review your request and resolve it as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, opened or used cosmetic products cannot be returned, unless they arrive damaged or defective.

We also cannot accept returns for:

• Gift cards
• Final sale or clearance items
• Products damaged due to misuse or improper storage

If you are unsure whether your order qualifies, please contact us before returning any item.

Exchanges

If you received a damaged or incorrect product, we will gladly send a replacement at no additional cost.

If you would like a different item, please place a new order after your return request has been approved.

Refunds

Once your return request has been reviewed and approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us.

Need Help?

If you have any questions regarding your order or return, our support team is happy to help.

Email: support@sleekmuse.com

We aim to respond to all inquiries within 24 business hours.