Frequently Asked Questions
Frequently Asked Questions
Quick answers to help you shop with confidence.
1. When will my order be shipped?
We process all orders within 1–3 business days. During holidays or high-demand periods, processing may take up to 5–7 business days.
Once your order ships, you'll receive a confirmation email with your tracking number.
2. How long does shipping take?
🇺🇸 United States: 7–15 Business Days
🌍 International: 10–20 Business Days
Delivery times may vary depending on your local carrier and customs clearance.
3. Is the eyeliner waterproof?
Yes! Our SleekMuse Waterproof Lambskin Eyeliner Pen features a quick-drying waterproof formula designed to resist sweat, humidity, and everyday wear while helping prevent smudging.
4. Is it suitable for beginners?
Absolutely! The soft sponge tip provides excellent control, making it easy to create smooth, precise lines—even if you're new to eyeliner.
5. How do I remove the eyeliner?
Although it's long-lasting and waterproof, it can be easily removed with an oil-based makeup remover or micellar water.
6. How do I track my order?
Once your order has shipped, we'll email you a tracking number.
You can also track your package anytime on our Track Your Order page.
7. What if my order arrives damaged or I received the wrong item?
Please contact us within 7 days of delivery with photos of the product and packaging.
We'll gladly arrange a replacement or issue a refund if necessary.
8. What payment methods do you accept?
We accept:
💳 Visa
💳 Mastercard
💳 American Express
🅿️ PayPal
🛍️ Shop Pay
🍎 Apple Pay
📱 Google Pay
All transactions are securely processed through Shopify Payments.
9. Do you ship internationally?
Yes! We proudly offer worldwide shipping.
Shipping availability and delivery times vary depending on your country.
10. How can I contact customer support?
Our support team is available Monday–Friday, 9:00 AM–6:00 PM (EST).
📧 Email: support@sleekmuse.com (Thay bằng email thực tế của bạn nếu khác.)
We typically respond within 24 hours on business days.
© 2026 SleekMuse — Beauty Made Effortless. ✨