Frequently Asked Questions

Frequently Asked Questions

Quick answers to help you shop with confidence.

1. What’s included in the kit?

Everything you need in one box — pre-sorted glass beads, shapeable wire branches, ornaments, a pearl angel topper, a display base, warm LED lights, and step-by-step instructions. No glue, no tools, nothing extra to buy.

2. Do I need any crafting experience?

None at all. The beads come pre-sorted and the wire branches are pre-cut — you thread, shape, and place. Most customers finish their first tree in about 30 minutes.

3. Does it really light up?

Yes. Warm white LED lights are included and integrated into the frame. Battery-powered, so there is no cord to hide.

4. How big is the finished tree?

It is a compact tabletop piece — sized for a desk, nightstand, shelf, or console table. It is not a floor-standing tree.

5. What colors can I choose from?

Four: Christmas Decor, Winter Magic, Autumn Glow, and Halloween Gloom. Each uses a different bead palette, so many customers collect more than one for different seasons.

6. Can I reuse it next year?

Yes. The frame holds its shape and the beads stay in place — pack it away after the season and set it out again next year.

7. When will my order ship?

We process orders within 1–3 business days. During peak holiday periods this may extend to 5–7 business days. You will receive a tracking number by email as soon as your order ships.

8. How long does delivery take?

Region Estimated Delivery
🇺🇸 United States 15–25 business days
🌎 International 20–30 business days

Times vary with your local carrier and customs clearance.

🎄 Planning ahead for the holidays? Because delivery takes 15–25 business days, we recommend ordering early. Kits ordered now arrive with plenty of time to decorate — and you can set your tree up whenever you like.

9. Is shipping free?

Shipping is free on orders over $80 — which includes our Buy 2 Get 1 Free and Buy 3 Get 2 Free bundles. Single-kit orders have a standard shipping rate calculated at checkout.

10. What is your return policy?

You have 30 days from delivery to request a return — including if you simply changed your mind, as long as the kit is unused and in its original packaging. If your kit arrives damaged, defective, or not as described, send us a photo within 7 days and we will replace it or refund you in full. Full terms are on our Return & Refund Policy page.

11. How do I track my order?

We email a tracking number the moment your order ships. You can also track anytime on our Track Your Order page.

12. What if something arrives damaged or missing?

Email us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or refund — no long back-and-forth. If a single component is missing, we usually just ship the replacement part right away.

13. What payment methods do you accept?

  • 💳 Visa
  • 💳 Mastercard
  • 💳 American Express
  • 🅿 PayPal
  • 🛍 Shop Pay
  • 🍎 Apple Pay
  • 📱 Google Pay

All transactions are processed securely through Shopify Payments.

14. Do you ship internationally?

Yes, worldwide. Availability and delivery times vary by country.

15. How do I reach customer support?

📧 support@getfestivenest.com
Monday to Friday, 9:00 AM–6:00 PM (EST). We typically reply within 24 hours on business days.

© 2026 Festive Nest™ — Handmade Holiday Moments ✨