Shipping Policy
Shipping Policy
Shipping Information
At Festive Nest, we ship to customers across the United States. Your satisfaction is our top priority, and we're committed to ensuring your items arrive safely.
FREE shipping on all orders over $80.
Order Processing Time
Please allow 1-2 business days for your order to be processed and dispatched after placement. An order is considered dispatched once it has been handed over to our shipping carrier.
Note: During peak seasons, promotional periods, or holidays, processing time may extend up to 4 business days due to higher order volumes.
Estimated Shipping Time
Region: United States
Estimated Delivery: 10-15 business days
Delivery times may vary depending on your destination, customs clearance, or courier conditions.
Incorrect Shipping Details
We may contact you within 2 business days to verify your information. If no response is received, we reserve the right to cancel the order.
If you notice a mistake in your shipping details, please contact us at support@getfestivenest.com within 24 hours of placing your order. We'll do our best to make corrections, but once your order has been processed or shipped, we cannot guarantee changes.
Delayed Delivery
We understand that timely delivery is important to our customers. While Festive Nest strives to ship all orders promptly, unforeseen circumstances such as extreme weather, customs inspections, or courier delays may occasionally affect delivery times.
If such delays occur, we will:
- Coordinate directly with the shipping carrier to resolve the issue.
- Keep you updated on the status of your shipment.
Please note: Festive Nest cannot guarantee exact delivery dates and is not liable for delays caused by external factors beyond our control.
Lost or Stolen Packages
If your package is lost or stolen, please contact us immediately at support@getfestivenest.com. Once your package has been handed over to our courier partners, it becomes their responsibility. If an issue arises:
- Contact the courier to file a claim for the missing parcel.
- Provide the necessary documentation (our team will assist you with this process).
Festive Nest will follow up with the courier to help locate your order.
Festive Nest is not responsible for packages marked as "delivered" by the shipping carrier. Proof of delivery provided by the carrier constitutes fulfillment of our obligation.
Claims for packages before the full estimated delivery timeframe has elapsed are considered premature. Customers are required to wait until the full estimated delivery timeframe has elapsed before requesting assistance or filing any claims.
Shipping Policy Updates
Festive Nest reserves the right to modify or update this Shipping Policy at any time without prior notice. By placing an order, you acknowledge and agree to the terms of the most recent version of this policy. We encourage customers to review this page periodically to stay informed about any changes.
For any questions about your shipment or this policy, feel free to reach out to us at:
support@getfestivenest.com
Refunds & Chargeback Policy Related to Shipping
Once an order has been processed and handed over to the shipping carrier, it is considered shipped. Please see our Refund Policy for full details on returns and refunds.
Customers agree that initiating a chargeback without contacting our support team first may result in the claim being disputed with the payment provider.
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