Return & Refund Policy

Return & Refund Policy

Festive Nest™ · Last updated: August 2026

We stand behind every kit we ship. If your Festive Nest™ order is not right, we will make it right.

🛡 30-Day Money Back Guarantee. If you are not happy with your kit, you have 30 days from delivery to request a return — including if you simply changed your mind. No interrogation, no restocking fee.

1. What qualifies for a return or refund

  • Changed your mind — the kit is unused and in its original packaging, within 30 days of delivery.
  • The product arrived damaged, defective, or incorrect.
  • The product does not match the description on our website.
  • Your order was not delivered within 60 days of shipment (excluding force majeure events).

To start a claim, email support@getfestivenest.com with your order number, a short description of the issue, and — for damaged or defective items — a clear photo or video.

2. Damaged or defective items

Send us a photo of the item and its packaging within 7 days of delivery. Once we confirm the issue we will ship a free replacement or issue a full refund, whichever you prefer. You will not be asked to return a damaged kit at your own expense.

If a component is missing or a bead strand broke in transit, tell us which part — in most cases we simply ship the replacement part immediately.

3. What we cannot accept

  • Requests made more than 30 days after delivery.
  • Kits that have been assembled, used, or damaged after delivery (unless they arrived that way).
  • Orders with an incorrect or incomplete shipping address provided at checkout.
  • Delays caused by customs, couriers, or logistics beyond our control.
  • Free items received as part of a bundle promotion, unless the entire bundle is returned.

4. How to return an item

Once your request is approved, our team will email you the correct return address and instructions. Please do not send anything back before receiving that email — returns sent to the wrong address cannot be processed.

  • The kit must be unused and in its original packaging.
  • Change-of-mind returns: the customer covers return shipping.
  • Damaged, defective, or incorrect items: we cover all return costs.
  • We recommend a trackable shipping method for your own protection.

5. Refund processing

Once we receive and inspect your return, we will email you the approval decision. Approved refunds are issued to your original payment method within 5–10 business days. Timing may vary with your bank or card provider. Refunds cannot be issued to an alternative payment account.

6. Late or missing refunds

If 10 business days have passed since approval and you have not seen the refund: recheck your bank or card account, then contact your payment provider — posting times vary. If it still has not appeared, email support@getfestivenest.com and we will trace it with you.

7. Exchanges

Want a different color instead of a refund? Email us within 30 days of delivery with your order number and we will arrange the swap. If the exchange is due to a damaged or incorrect item, we cover the shipping both ways.

8. Order cancellations

Orders can be cancelled within 24 hours of purchase, provided they have not yet been processed or shipped. After that, please wait for delivery and use the 30-day return process above.

9. Contact

📧 support@getfestivenest.com
🌐 getfestivenest.com
Monday to Friday, 9:00 AM–6:00 PM (EST) — we typically reply within 24 hours.

Please include your order number and a clear description of the issue so we can help you faster.

© 2026 Festive Nest™ — Handmade Holiday Moments ✨